Describe your problem: ____________________________________________ Now, describe the problem accurately: ___________________________________________________________________ Speculate wildly about the cause of the problem: ___________________________________________________________________ Problem Severity: A. Minor__ B. Minor__ C. Minor__ D. Trivial__ Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__ D. Shot__ Is your computer plugged in? Yes__ No__ Is it turned on? Yes__ No__ Have you tried to fix it yourself? Yes__ No__ Have you made it worse? Yes__ Have you read the manual? Yes__ No__ Are you sure you've read the manual? Yes__ No__ Are you absolutely certain you've read the manual? No__ Do you think you understood it? Yes__ No__ If `Yes' then why can't you fix the problem yourself? ___________________________________________________________________ How tall are you? Are you above this line? _______ What were you doing with your computer at the time the problem occurred? ___________________________________________________________________ If `nothing' explain why you were logged in. ___________________________________________________________________ Are you sure you aren't imagining the problem? Yes__ No__ How does this problem make you feel? ___________________________________________________________________ Tell me about your childhood ____________________________________________ Do you have any independent witnesses of the problem? Yes__ No__ Can't you do something else, instead of bothering me? Yes__
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