Take heart, anyone among you who believes you are technologically
challenged, you "ain't seen nuthin' yet." This is an excerpt from
a "Wall Street Journal" article.
1. Compaq is considering changing the command "Press Any Key"
to "Press Return Key" because of the flood of calls asking where
the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard
to control with the dust cover on. The cover turned out to be the plastic
bag the mouse was packaged in.
3. A Dell technician advised his customer to put his troubled floppy back
in the drive and close the door. The customer asked the tech to hold on and
was heard putting the phone down, getting up and crossing the room to close
the door.
4. Another Dell customer called to say he couldn't get his computer to
fax anything. After 40 minutes of troubleshooting, the technician discovered
the man was trying to fax a piece of paper by holding it in front of the
monitor screen and hitting the "send" key.
5. Yet another Dell customer called to complain that his keyboard no
longer worked. He had cleaned it by filling up his tub with soap and water
and soaking the keyboard for a day, then removing all the keys and washing
them individually.
6. A confused caller to IBM was having trouble printing documents. He
told the technician that the computer had said it "couldn't find
printer" The user had also tried turning the computer screen to face
the printer but that his computer still couldn't "see" the
printer.
7. An exasperated caller to Dell Tech Support couldn't get her new Dell
Computer to turn on. After ensuring the computer was plugged in, the
technician asked her what happened when she pushed the power button. Her
response, "I pushed and pushed on this foot pedal and nothing happens.
" The "foot pedal" turned out to be the computer's mouse.
8. A woman called the Canon help desk with a problem with her printer.
The tech asked her if she was running it under "Windows." The
woman responded, "No, my desk is next to the door. But that is a good
point. The man sitting in the cubicle next to me is under a window and his
printer is working fine."
9. Tech Support: "O.K. Bob, let's press control and escape keys at
the same time. That brings up a task list in the middle of the screen. Now
type the letter "P" to bring up the Program Manager."
Customer: "I don't have a "P". Tech: "On your keyboard,
Bob." Customer: "What do you mean?" Tech: "P" on
your keyboard, Bob." Customer: "I'm not going to do that!!!"
